•   
  •   0

    Your cart is currently empty.

Order Cancellations & Returns

At VaVarna, we strive to make sure that you have the best experience while shopping your favourite ethnic wear with us. Despite our best efforts there might be situations that you might feel the need to return the product for circumstances beyond our control.

For your convenience we offer hassle-free  7 day return policy for all unstitched items

(Stitched items include saree with blouse, petticoat, salwar suits and any other special requests from the customer)

Below are the details of our cancellations & returns policy at various stages.

 PRE-SHIPMENT CANCELLATIONS 

Q: Can I cancel my order in case I change my mind after ordering?

A:Yes, you can cancel the order within 12 hours of placing the order. The order can be cancelled only  if the order state is showing as "pending" under Order History. Once we receive the cancellation request under above guidelines we will initiate the refund of the entire amount, except the 10% bank charges of the final order value (5% while accepting and 5% while refunding).

Q: What is the procedure to initiate the cancellation process?

A: For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email to support@vavarna.com giving your Order Number from the registered e-mail id. Please send us an email with the subject line of "Cancellation request for Order Number: "

Q: Why a 12-hour deadline?

A: As soon as we receive the order, we initiate the work. A typical order has to undergo the process of picking, finishing, customizing, packing & logistics. In all possibility the order would have undergone couple of steps and incase the garment has to be customized, the customization process would have already been undertaken.

Q: What if the 12-hour deadline has been passed?

A: Orders cancelled post 12 hours of confirmation are dealt on a case-to-case basis by our Customer Delight team depending on the degree of process completion. The refund for all such orders, if our team decides the possibility of refund, will be done in the form of a Gift Card/Store Credit only. This card/store credit is redeemable on our Website within a stipulated period from time of issuance. 

Q: How long does it take to send the cancellation confirmation?

A: It takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.

Q: Is you return policy the same for gift certificates?

A: Unfortunately, gift certificate cannot be cancelled, user can demand for extension of expiry date within 3 days of purchase.

Q: Could there be delay from VaVarna in fulfilling the order?

A: We try our best to fulfil  your ordered products. But at times there are chances of delay in processing due to unavailibility of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to either:

  1.  accept a gift card/store credit to buy alternate products from our collections
  2.  opt for a refund of the amount along with shipping charges, if incurred.

Q: Can VaVarna cancel the order?

A: We try our best to fulfil  your ordered products. But in unforeseen situations VaVarna reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the customer shall be informed of the same.

Q: I missed adding certain information while placing the order?

A: We understand that such situations arise while placing an order.If the order has not been customized/shipped we update the shipping informations and measurement informations.

In cases that require consent or verification from the customer, we make it a policy to try and reach out our esteemed customers via their registered email address. Incase of non-receipt of any response in 7 days, we issue a non-refundable gift card/store credit that can be used to place future orders. 

 POST-SHIPMENT RETURNS 

Q: I received my order. But there seems to be an issue. Can I return the product?

A: Yes you can. At VaVarna we take stringent measures to deliver you the product in its best condition. But there can always be a remote possibility of following cases:

  1. Product(s) damaged during transit
  2. Manufacturing defects which didn't get noticed during packing
  3. Wrong item shipped to you by mistake

Q: There are no defects but I am not satisfied with the product(s). Can I still return?

A: At VaVarna, we believe in making our customers happy. Yes you can return unstitched items within 7 days on receiving the shipment. We will refund the product cost to you except the 4% banking charges and shipping charges.

The 7 day return is applicable except the following:
1. Products perishable in nature
2. Gift Certificates
3. Items that have been used or opened
4. An item not returned in the condition it was received
5. Any item received by us in a damaged condition
6. Items that are stitched
7. Jewelry [ with exception if the product is not the same as ordered or any manufacturing defect

Q: How soon should I get back to you?

A: Please reach out to us at support@vavarna.com within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

Q: What scenarios would you not accept any returns?

A: Kindly be informed that any product purchased from VaVarna  will not be accepted if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests. Also please be informed that returns are applicable to unstitched items.

Q: Are there other things to consider before considering returns?

A: Color & Description

Product details or specifications (for instance weight, color, dimensions, hand-work details etc.) quoted with the product displays are only approximate values.

While every effort is made to accurately reproduce colours, there may be minor variations in the color of the actual product because of the nature of fabric dyes, weather at the time of dyeing and differences in the display output due to lighting, digital photography, color settings and capabilities of monitors. A customer must place an order keeping in mind that is there is always a possibility of variation in color as seen on a computer screen against the actual colour of the outfit received. VaVarna firmly believes that all the customers who order online are aware that colours seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for us to replicate the same colours on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a colour in different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and establish that every customer who orders any outfit from VaVarna is aware of this genuine problem. While ordering on the Internet, we suggest that customers should be extra careful and remember the following

  1. Red, maroon and orange are most liable to look a different shade than any other colours. For example, if you photograph or scan a red garment from a digital camera most of the time it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, there is still no foolproof solution available at the moment to this problem
  2. Sea Green color sometimes looks Aqua blue and vice-versa
  3. Sometimes green and blue shades also overlap. The same is the case with off-white, white and cream colors
  4. Some fabrics like raw silk, khadi silk, cotton silk, brocade, and cotton have a textured effect where we can see the weaving pattern & threads visible in different directions. This is an inherent characteristic of these fabrics and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics

Handloom/Handwoven products

Handcrafted, hand-dyed, hand-printed, hand embroidered, handwoven handloom products will always have minor variations with the garment as they are not made by machines. The finish of handicrafts cannot be compared with machine-finished products as this raw finish is the beauty of these handloom products.

Beads and Sequins Missing or Coming off

We believe that customers who are ordering items with sequins and beaded embroidery are aware that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided. Many times a more than usual amount of sequins beads come off during a strict physical checking of the item at customs or while in transit. 

Q: What are the steps involved in returning an item to VaVarna?

A: 

  • Informing VaVarna

Please reach out to us at support@vavarna.com within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues. 

  • Confirmation email from VaVarna
You will receive an acknowledgement e-mail from us on confirming a "Return Accepted" authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any item without the return authorization. Please note: Incase needed, we'd request you for a digital picture of the item for our internal review to be able to process your request
  • Shipping the products
Ship the product back to Eeshaan Fashions, 12-5-5, Gangavarapu vari Street, Chirala - 523155, Andhra Pradesh. When Shipping back the items:
  1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
  2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
  3. Please do not forget to mark the packaging as "Defective Items for Returns" and not for sale and declare a low nominal value. Also Please ensure that you have included a copy of the invoice that you originally received
    •  Item receipt & inspection by VaVarna

    As a policy, We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from recurring in the future

    • Proposed solution after receipt of returned items

    Post inspection of returned items, our Customer Delight team will propose solutions to you on a case to case basis -

        1. Choosing an alternate product as a replacement of equal value
        2. Gift Card to be used later for shopping on VaVarna
        3. Refund not more than order value as decided on a case to case basis

       Q: What will be options if there was an error by VaVarna?

       A: We try to ensure that there are no errors from us but if there happens to be any, we will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

        1. Choosing an alternate product as a replacement of equal value
        2. Gift Card to be used later for shopping on VaVarna
        3. Refund not more than order value as decided on a case to case basis

      If you choose to opt for the refund option in this scenario, we will refund 100% of the item value sans any discount opted. 

      Q: But I had to pay the courier service to ship the item back?

      A: If we end up making an error in spite of our best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

       REFUNDS 

      Q: I am thinking to opt refund option, how long would it take to initiate this option?

      A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.

      Q: And how long would it take for the refund to be reflected in my account?

      A: While we initiate the refund process within 2 business days, payments and transfers are dependent on Banks and Local Laws. The corresponding bank of the customers may take about 3 business days to actually post these to the customer's accounts from the date we process the credits. Customers can check these credits in their next monthly statement.

      Q: What about charges levied by Banks, Credit Cards companies and Local Taxes?

      A: Credit Card Fees:

      Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
      An alternate solution is VaVarna Gift Card/Store Credit, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Gift Card equivalent to the final accepted value of creditable funds.

      Bank Transfers:

      For orders placed using Bank Transfers, refunds would be issued only as Gift Cards/Store Credit.

      International Transaction Fees:

      Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges

      Local Taxes :

      The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery

       STITCHING & CUSTOMIZATIONS  

      Q: Do you provide customizations?

      A: Yes, to serve you better we do provide tailoring service for blouse & salwar suits. We have provided a range of options for you to choose from. The stitching options are available on the individual product page.

      Q: I am not satisfied with the stitched products?

      A: We believe that our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created. If you have time and access to a local stylist/ tailor. We strongly suggest that you buy un-stitched items from us and get them tailored by your personal stylist or boutique. If you do not have access to a local stylist/ tailor, please send us your best fitted garment as a sample to Eeshaan Fashions, 12-5-5, Gangavarapu vari Street, Chirala - 523155, Andhra Pradesh. We will do everything possible that the stitched items shipped to you as per measurements/ sizing submitted by you.

      Q: The stitched item received by me is not as per sizing/ measurement submitted by me?

      A: While we ensure our best efforts to fir the garment as per your measurements, there is a remote possibility of error. Please email us at support@vavarna.com with the discrepancy.

      If the error is ours:

      We will do free alterations & modifications. We will bear the shipping charges - Or send free replacement if it is not possible to repair

      If the error is yours:

      We will still do free alterations & modifications. In cases when the original fabric is no longer available, then we may have to use a plain fabric in a matching color for alteration. Customer will bear shipping charges both ways, and in very rare cases, cost of the replacement fabric

      Q: Do you accept returns for stitched items?

      A: Under any circumstances, once the item is stitched we do not to accept any returns or provide any replacements or exchange or store credit. We have the sole discretion in deciding whether to accept or reject the return depending on the merit of the case. 

      Q: I have already placed my order but forgot to click the customize option. What do I do now?

      A: Customization can be added against the order till the time the order is not dispatched. You will however need to pay the additional stitching charges through a payment link we provide.

      Q: I wish to make some changes to the submitted measurements for my order. How do I do that?

      A: Measurement can be changed till the time the item is not sent for stitching and the updated measurement attributes must be communicated to our customer delight team on priority.

      Q: Can I submit my measurements later?

      A: Yes, of course you can submit your measurements later. We have given an option to submit your measurements later in the custom tailoring section. Our support team will email with a link to submit your measurements post your order is placed. However to ensure that your order is processed at the earliest, we urge you to submit your measurements with the order.

      For any other queries regarding the order cancellations, returns & refunds please contact us at support@vavarna.com

       

      REGISTER NOW & GET 15% OFF

      Already registered? Login

      Search our store